Formal letter. Faulty product
48 Albert Avenue
Manchester
K5R PF8
February 10, 2013
Frank McKey
Vivital Electrical Products
67 Western Avenue
Manchester
N1 6GR
Dear Mr McKey,
I am writing to complain about a product I bought in your shop on 8th February 2013.
I purchased a digital camera (Sony Alpha NEX-5N) from Vivital Electrical Products at Western Avenue, Manchester. I was assured that it was the best quality model they had in the store and was really worth 500£ I paid. Unfortunately, the product did not function properly. When I tried to record my daughter’s birthday it appeared that the picture was blurred and there was no sound. Moreover, after I turned the camera off I had to wait almost 10 minutes to turn it on again.
I am sure I followed the instruction for use and I did not destroy the camera. Therefore, I would appreciate if your company provided a full refund or replacement of the product. I do not accept any other forms of compensation. I enclose a copy of receipt and guarantee.
I look forward to hearing from you and I hope you can find a solution to my problem. Please contact me at the above address as soon as possible.
Yours sincerely,
John Stuart
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